Warranty Policy
Effective date: 20 August 2026
Kenya Copiers provides the following written warranty for eligible machines purchased directly from us. Product condition and the applicable warranty are shown on each product page and on the sales invoice.
1. Warranty periods
- Brand-new machines: 12 months from delivery or collection.
- Professionally refurbished machines: 6 months from delivery or collection.
Proof of purchase is required. A replacement supplied under warranty remains covered for the balance of the original warranty period.
2. What the machine warranty covers
The warranty covers diagnosed mechanical or electrical faults arising during normal use. It includes workshop labour and the repair or replacement of faulty covered parts. Replacement parts may be new or functionally equivalent service parts.
We will first inspect and repair the machine. If an eligible fault cannot be repaired within a reasonable time, we may provide an equivalent replacement, store credit or a refund, subject to the circumstances and applicable Kenyan consumer law.
3. Consumables and spare parts
Toner, ink, developers, drums, fusers, maintenance kits and other consumables or spare parts do not receive the 12-month or 6-month machine warranty. They are covered for incorrect supply, transit damage or a verified defect present at delivery. Report such an issue within 14 days and stop using the item once a fault is suspected.
4. Exclusions
The warranty does not cover normal wear, routine servicing, depleted consumables, cosmetic marks disclosed on a refurbished machine, misuse, neglect, liquid or pest damage, unsuitable environmental conditions, power surges, incorrect voltage, unauthorized repair or modification, or damage caused by incompatible supplies not supplied or approved by Kenya Copiers.
5. How to make a claim
- Contact us with the invoice number, product model, serial number and a description or photos/video of the fault.
- Wait for troubleshooting guidance and return authorization before moving or shipping the machine.
- Bring the item to our workshop or agree delivery/on-site inspection arrangements with us.
Covered parts and workshop labour are free for an approved claim. Unless the item was incorrect, damaged in transit or defective on delivery, transport to our workshop and optional on-site travel are the customer’s responsibility and will be disclosed before service.
6. Contact
Kenya Copiers
Ramogi House, 2nd Floor, Room 205, Luthuli Avenue, Nairobi, Kenya
Phone/WhatsApp: 0743 444 999
Email: [email protected]
Monday–Saturday, 8:00 AM–5:00 PM
This warranty is additional to, and does not limit, rights and remedies available under applicable Kenyan law.